PLEASE READ CAREFULLY:
Your contractual agreement is with Quest World Travel Ltd. Quest World Travel Ltd. will only accept
bookings subject to the following conditions.
Introduction:
Quest World Travel Ltd. is an
independent and privately owned Tour Operator. We are registered as a limited company
in England and Wales; number: 6352918.
Quest World Travel Ltd. will endeavor to provide
exactly what our customers have requested. However, we would like to highlight that
this type of holiday does carry a risk that accommodation, transport schedules and
other parts of the holiday may be subject to change beyond our control and occur
at short notice.
If you book with Quest World Travel Ltd. we will do our best to provide
you with the holiday you booked, in every detail but you must accept that changes
may occur and local difficulties outside our control may arise.
Holiday Contract:
When you make a booking you guarantee that you are over 18 years and have the authority
to accept and do accept on behalf of your party the terms of these booking conditions.
A contract will exist as soon as payment has been accepted and a confirmation invoice
has been issued. It is your responsibility to check this carefully to confirm that
it is exactly the same as what has been booked.
This contract is made on the terms
of these booking conditions which are governed by English Law and the jurisdiction
of the English Courts.
Secure your Booking:
Before we can proceed, a deposit of
£150 per person is required. However, when making an “accommodation only” booking,
40% of the total amount will be required.
Any additional deposit paid by you is
subject to the same cancellation conditions as the standard deposit amount.
In cases
where the airline policy dictates that tickets have to be issued within 72 hours
or 14 days of reservations being made, we reserve the right to request an increase
in the amount of the deposit payable. You will be informed of this at the time of
enquiry. Once tickets have been issued they are non-refundable.
Clients booking
by telephone or email will be deemed to have read the booking conditions.
Quest World Travel
Ltd. reserves the right to decline any booking at their discretion.
Payment for
your Holiday:
We hold your deposit towards the full cost of the holiday. The full
cost must be received by us not less than 10 weeks prior to the departure date.
In the case of holidays booked less than 10 weeks before departure the full cost
must be received by us within 7 days of sending the written confirmation and invoice.
In the case of non-payment of the balance by the due date we reserve the right to
cancel your booking and retain your deposit.
Your Holiday Price:
The price of your
holiday is subject to surcharges on the following items: governmental action, currency,
aircraft fuel, airport charges and increases in scheduled airfares.
If you change your Booking:
If, after our confirmation invoice has been issued and you wish to change your travel arrangements in any way, for example, the departure date or accommodation,
we will endeavor to make these changes but it may not always be possible. Any request
must be made in writing from the person who made the booking.
You will be asked
to pay an administration fee of £30, and any further cost we incur in making this
alteration.
NOTE: Certain travel arrangements (e.g. our contracted air fares) may
not be changeable after a reservation has been made and any alteration request could
incur a cancellation charge of up to 100% of that part of the arrangement.
If you cancel your Booking:
You or any other member of your party may cancel your travel
arrangements at any time. Written confirmation from the person who made the booking
must be received by us.
Since we incur costs in cancelling your travel arrangements,
you will have to pay the applicable cancellation charges as shown below. These are
calculated according to the date of when we receive written notification of cancellation.
The charges are based upon a proportion of the total cost of the holiday, as on
our invoice excluding non-refundable air tickets already issued, air taxes and visas,
as follows:
|
No. of Days Before Departure |
Charge |
|
More than 56 days |
Deposit |
|
Between
56 and 42 days |
30% |
|
Between 41 and 28 days |
50% |
|
Between 27 and 15 days |
65% |
|
Less than
14 days |
100% |
If the reason for your cancellation is covered under the terms
of your insurance policy, you will be able to reclaim these charges.
If we change or cancel your Holiday:
It is unlikely that we will have to make any changes to
your booked travel arrangements, but we do reserve the right at any time to make
changes to your holiday arrangements including flights, accommodation, transport
or services. Such changes are often minor (e.g. a flight time change of less than
12 hours, change of accommodation of a comparable standard etc), but if not, we
will advise you as soon as reasonably possible before your departure.
We also reserve
the right in any circumstances to cancel your travel arrangements. For example,
if the minimum number of clients required for a particular travel arrangement is
not reached. However, we will endeavor to advise you of any changes in advance to
your departure date, except for reasons of force majeure or failure by you to pay
the balance. If we are unable to provide the booked travel arrangements, you can
either have a refund of all monies paid or accept an offer of alternative travel
arrangements of comparable standard from us; if available (we will refund any price
difference if the alternative is of a lower value).
We are under no obligation to
pay any compensation through faults which are out of our control.
Force Majeur:
We cannot accept any liability or pay any compensation where the performance or
prompt performance of our contractual obligations is prevented or affected by force
majeure. In these booking conditions force majeure means any event which we or our
agents overseas could not, even with all due care, foresee or avoid. Such circumstances
may include war, civil strife, industrial dispute, terrorist activity, natural or
nuclear disaster, fire, adverse weather conditions and unavoidable technical problems
with transport.
Passports and Visas:
Your specific passport and visa requirements,
and other immigration requirements are your responsibility and you should confirm
these with the relevant embassies and/or consulates. All passports should be valid
for at least six months after the date of your return. We will offer assistance
and advice in obtaining visas and permission to enter countries as far as we are
able but we cannot in any circumstances be held responsible if you or members of
your party are not granted a visa or are refused entry into any country. We will
not accept any responsibility or refund any money in cases where you are unable
to travel because of an invalid or mislaid visa or passport.
If you have a Complaint:
If you have a problem during your holidays, please inform our local representative
immediately who will endeavor to put things right. If your complaint is not resolved
locally, please follow this up within 28 days of your return home by writing to
us. Please keep your letter concise and to the point, as this will assist us to
identify your concerns quickly and speed up our response to you. If you fail to
follow this procedure, we will not have the opportunity to investigate and rectify
your complaint and this may affect your rights under this contract.
Insurance:
It
is highly recommend that you purchase travel insurance before your holiday.
Liability:
If the contract we have with you is not performed or is improperly performed by
us or our suppliers, we will pay you appropriate compensation if this has affected
the enjoyment of your travel arrangements. However, we will not be liable where
any failure in the performance of the contract is due to: you; or a third party
unconnected with the provision of the travel arrangements and where the failure
is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond
our control, the consequences of which could not have been avoided even if all due
care had been exercised; or an event which we or our suppliers, even with all due
care, could not foresee or forestall.
Our liability, except in cases involving death,
injury or illness, shall be limited to a maximum of the cost of your travel arrangements.
Under EU law you have rights in some circumstances to refunds and/or compensation
from your airline in cases of denied boarding, cancellation or delay to flights.
Please note that in cases of delays any compensation depends entirely up to the
airline. Also reimbursement in such cases is the responsibility of the airline and
will not automatically entitle you to a refund of your holiday cost from us. If
your airline does not comply with these rules you should complain to the Air Transport
Users' Council on 020 7240 6061 www.auc.org.uk