Booking conditions

PLEASE READ CAREFULLY:

Your contractual agreement is with Quest World Travel Ltd. Quest World Travel Ltd. will only accept bookings subject to the following conditions.

Introduction:

Quest World Travel Ltd. is an independent and privately owned Tour Operator. We are registered as a limited company in England and Wales; number: 6352918.

Quest World Travel Ltd. will endeavor to provide exactly what our customers have requested. However, we would like to highlight that this type of holiday does carry a risk that accommodation, transport schedules and other parts of the holiday may be subject to change beyond our control and occur at short notice.

If you book with Quest World Travel Ltd. we will do our best to provide you with the holiday you booked, in every detail but you must accept that changes may occur and local difficulties outside our control may arise.

Holiday Contract:

When you make a booking you guarantee that you are over 18 years and have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

A contract will exist as soon as payment has been accepted and a confirmation invoice has been issued. It is your responsibility to check this carefully to confirm that it is exactly the same as what has been booked.

This contract is made on the terms of these booking conditions which are governed by English Law and the jurisdiction of the English Courts.

Secure your Booking:

Before we can proceed, a deposit of £150 per person is required. However, when making an “accommodation only” booking, 40% of the total amount will be required.

Any additional deposit paid by you is subject to the same cancellation conditions as the standard deposit amount.

In cases where the airline policy dictates that tickets have to be issued within 72 hours or 14 days of reservations being made, we reserve the right to request an increase in the amount of the deposit payable. You will be informed of this at the time of enquiry. Once tickets have been issued they are non-refundable.

Clients booking by telephone or email will be deemed to have read the booking conditions.

Quest World Travel Ltd. reserves the right to decline any booking at their discretion.

Payment for your Holiday:

We hold your deposit towards the full cost of the holiday. The full cost must be received by us not less than 12 weeks prior to the departure date. In the case of holidays booked less than 12 weeks before departure the full cost must be received by us within 7 days of sending the written confirmation and invoice.

In the case of non-payment of the balance by the due date we reserve the right to cancel your booking and retain your deposit.

Your Holiday Price:

The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, airport charges and increases in scheduled airfares.

If you change your Booking:

If, after our confirmation invoice has been issued and you wish to change your travel arrangements in any way, for example, the departure date or accommodation, we will endeavor to make these changes but it may not always be possible. Any request must be made in writing from the person who made the booking.

You will be asked to pay an administration fee of £30, and any further cost we incur in making this alteration.

NOTE: Certain travel arrangements (e.g. our contracted air fares) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement.

If you cancel your Booking:

You or any other member of your party may cancel your travel arrangements at any time. Written confirmation from the person who made the booking must be received by us.

Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as shown below. These are calculated according to the date of when we receive written notification of cancellation. The charges are based upon a proportion of the total cost of the holiday, as on our invoice excluding non-refundable air tickets already issued, air taxes and visas, as follows:

If the reason for your cancellation is covered under the terms of your insurance policy, you will be able to reclaim these charges.

If we change or cancel your Holiday:

It is unlikely that we will have to make any changes to your booked travel arrangements, but we do reserve the right at any time to make changes to your holiday arrangements including flights, accommodation, transport or services. Such changes are often minor (e.g. a flight time change of less than 12 hours, change of accommodation of a comparable standard etc), but if not, we will advise you as soon as reasonably possible before your departure.

We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached. However, we will endeavor to advise you of any changes in advance to your departure date, except for reasons of force majeure or failure by you to pay the balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value).

We are under no obligation to pay any compensation through faults which are out of our control.

Force Majeur:

We cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by force majeure. In these booking conditions force majeure means any event which we or our agents overseas could not, even with all due care, foresee or avoid. Such circumstances may include war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions and unavoidable technical problems with transport.

Passports and Visas:

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. All passports should be valid for at least six months after the date of your return. We will offer assistance and advice in obtaining visas and permission to enter countries as far as we are able but we cannot in any circumstances be held responsible if you or members of your party are not granted a visa or are refused entry into any country. We will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport.

If you have a Complaint:

If you have a problem during your holidays, please inform our local representative immediately who will endeavor to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us. Please keep your letter concise and to the point, as this will assist us to identify your concerns quickly and speed up our response to you. If you fail to follow this procedure, we will not have the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

Insurance:

It is highly recommend that you purchase travel insurance before your holiday.

Liability:

If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of your travel arrangements.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights.

Please note that in cases of delays any compensation depends entirely up to the airline. Also reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk